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Other Policies

Privacy Policy
Your privacy is of the utmost importance to us! Rest assured that we do not sell or share your information with third parties and we are PCI Compliant. We may employ outside companies to perform functions on our behalf such as delivering orders, sending emails and processing credit card payments. However, they have access to only the personal information required to perform their duties. Should you wish at any time to unsubscribe from our email list, you may do so by following the instructions at the end of each communication. If you have any further questions regarding our privacy policy or email practice, please contact us any time.

Substitution Policy
As Canada’s leading Gift Company, our goal is to always send the gift as shown. However, sometimes situations beyond our control arise where this is not possible (for example, a component supplier may discontinue a product without notice to us). We therefore reserve the right to substitute any products for others of equal or greater value. Please rest assured that our goal is to exceed our customers’ and their recipients’ expectations. We want to build a long term relationship with you. It is this principal that guides everything we do at Baskits!

Food Safety Policy
Please note that food items may be photographed opened up so that you can get a true sense of the product. However, the actual product sent will be individually wrapped to ensure ultimate freshness and to comply with food safety standards.

Customization Policy
Every year, our design team scours the globe to carefully curate the finest gifts to fill our Baskits. From new and well-loved brands to unique products made exclusively for us. Each assortment is precisely crafted to fit the theme of accompanying products and physical vessel size selected. For a number of reasons, we strongly recommend that you select a baskit designed by our team of experts. However, if desired, we would be pleased to customize any one of our baskits to your specific selections for an additional charge of $15 per baskit. Customization services are provided on a complimentary basis for orders of 25 or more baskits. Please note we are unfortunately unable to offer customization during November and December unless more than 25 units are ordered.

Cancellations and Changes
Our goal at Baskits is to process orders efficiently for fast delivery. Gifts are immediately prepared after orders are placed and therefore cannot be changed or cancelled within 48 hours of the shipping date

 

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