At Baskits, we take great pride in selecting only the freshest and finest products available. If for some reason, your gift arrives damaged, please notify us within 48 hours of receipt and we will be happy to provide a replacement.
Exchanges and Returns
Pursuant to health and safety regulations, we are unable to exchange or accept returns on food products. Non-perishable items, however, may be exchanged at our head office. Exchanges for valid for 30 days from the order date and are subject to a 15% restocking fee. Please note that refunds may only be issued to the purchaser and incurred shipping charges are not refundable.
From time to time, we attempt delivery and the gift is undeliverable. This can occur if the item is refused at the time of delivery, an incorrect address was provided, the order was missing information, the recipient moved, it was deemed not safe to be left, and so on.
If this occurs, the gift will be returned to our head office and the sender will be notified at the phone number and/or email address provided at the time the order was placed.
- For delivery to be attempted a second time, a second delivery fee will be applied, in addition to a 15% handling and restocking fee.
- If the sender does not wish to reattempt delivery, the base cost of the gift less the 15% handling and restocking fee will be refunded to the purchaser. Please note that the original delivery charge will not be refunded since the original delivery attempt was made.
If we are unable to make arrangements for redelivery within 30 days of the return, the gift will be considered abandoned.