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3 Keys to Great Customer Service

3 Keys to Great Customer Service

2021 Jan 15th

At Baskits, we ensure our customer's experience exceeds their expectations! You can always count on us to deliver a gift that is thoughtfully curated with impressive stand-alone products (with a customer service team to boot!)

When it comes to customer service, we feel there are 3 key components that make for the best experiences and what we focus on to ensure we are providing nothing short of the best.

1. An exceptional gift collection. Each year, we work with top brands from Canada and around the world to create a new catalog which features collections to make it easy for you to select the perfect gift for any occasion. Each item is hand-selected for quality and insurance that even standing alone it is an impressive product. A key part of providing great customer service is ensuring that we are sending the very best gifts on your behalf.

2. A dedicated Customer Care team. We understand that when choosing our service, you are trusting us with your reputation and thoughtful gestures; and that is a responsibility we take very seriously! Our services include a fantastic team of Gift Specialist who are dedicated to ensuring that your needs are met with ease. There is always a “real person” waiting and ready to assist you either by phone or email.

3. We provide direct delivery, tracking and insurance. Placing your order is easy-peasy! An important part of our customer experience is the ability to have your gifts delivered right to your recipient’s doorstep with tracking, knowledge of when they have arrived and confidence that in the event of an unforeseeable circumstance, our team is ready to assist. When you place your order for delivery within Canada and the US with Baskits, you receive your tracking number as soon as your gifts leave our facility, you can use your tracking number to follow transit as well as see the date, time and recipient of the gift once delivered. Baskits also provides complete insurance of your thoughtful gifts.

The next time you’re looking for the very best gifts for any occasion, which can also be delivered for you right to any doorstep, visit our website at Baskits.com or connect with our fantastic Customer Care team. We are here and ready to assist!