The Basket Company would like to share some big news.
We are excited to announce that we have merged with Baskits Inc., a Toronto-based gifting company with a 30-year history of excellence in gifting across North America. The combination of our resources will provide our customers with an even greater selection of elegant gifts for every occasion and an even greater depth of expert gifting personnel to assist you - continuing our combined dedication to the very highest quality in gifts and customer service.
There will be no immediate changes in the day-to-day operations of The Basket Company or the customer service contacts with whom you collaborate. As time progresses, we look forward to integrating with the Baskits Inc. team and we are confident that you will benefit from our combined devotion to exquisite gifting solutions and the expanded customer support our united organization will provide.
If you have any questions regarding these changes, please see the FAQ below or feel free to contact us any time.
Thank you for the privilege of working with you in pursuit of all your gifting needs.
What happened to your website?
BasketCompany.com has transitioned into Baskits.com. You can now create an account on our new state-of-the-art website and experience an upgraded platform for all your shopping needs. If you're experiencing any issues please contact us at firstname.lastname@example.org and one of our gift specialists will be more than happy to assist.
What happened to your products?
The Basket Company and Baskits Inc. have merged our product selection in order to provide the finest gifts Canada has to offer. All products (including all your favourites from The Basket Company) can now be found on Baskits.com.
Is your showroom still open?
Yes, the existing showroom at 30 Dorchester Avenue will remain open with regular business hours of Monday - Friday, 9AM to 5PM. In addition, as a result of the merger, you'll be able to shop for your favourite products at three additional Baskits locations located in Downtown Toronto, Midtown and North Toronto. For full details please visit our Get In Touch page.
Will your contact information remain the same?
Yes, you can still contact our customer service sales team at 1-800-547-2979 or 416-252-2265. All previous email addresses will remain the same.
Can I still work with my favourite staff member?
Our personnel have not changed and they remain as dedicated as ever to ensuring you have the very best customer experience possible.
Is there anything else I should be aware of?
The Basket Company has always shared a deep commitment to our customers, and this extends to the protection of the information that we receive from you. Through the merger, all customer information on file with us (including personal information) has been shared with Baskits Inc. and we are pleased to confirm that our combined organization will remain deeply committed to the privacy of our customers and that all transferred information will continue to be held in a secure and protected manner. Should you have any questions in this regard, please don’t hesitate to reach out to us.