I’m having problems placing an order. What do I do?keyboard_arrow_down

If you are having trouble at any stage of the process, we are happy to help! Call us at 416-755-1100 (toll free 1-800-561-9177) or email us at help@baskits.ca and we will respond in a timely manner.

How do I track an order?keyboard_arrow_down

Once your order is placed, you will receive a confirmation email which will include a tracking number. You can enter that number on our tracking page to follow your Baskit on its journey.

Can I add to/change or cancel an existing order?keyboard_arrow_down

Because we aim to provide efficient service and delivery, we like to prepare gifts immediately after orders are placed. Therefore, orders cannot be changed within 48 hours of the shipping date. You can read more about our cancellation policy here.

Can I checkout with multiple shipping addresses?keyboard_arrow_down

Yes! You can send multiple baskits to different addresses in a single web checkout session/transaction. Just add your desired gifts to cart and our website will walk you through the rest! If you are ordering more than 10 baskits, you may want to consider using our large order form, which can be found here.

Shipping

What are your rates for shipping and how long will delivery take?keyboard_arrow_down

Shipping rates and delivery times vary depending on where you want the product delivered, how soon you need it, and whether it is being delivered within Canada or the United States. You can read more about specific shipping and delivery policies here.

Will I get a shipping confirmation?keyboard_arrow_down

Yes. You will receive a confirmation email once your order has shipped, which will also include a tracking number so you can follow your Baskit on its journey!

Do you ship outside of North America?keyboard_arrow_down

Unfortunately, we only deliver throughout Canada and the United States at this time.

Which shipping carriers do you use to ship?keyboard_arrow_down

In addition to our own fleet, we like to support local carriers to deliver products within the GTA, and partner with UPS to deliver outside of the GTA.

My order didn’t arrive when it was supposed to. What do I do?keyboard_arrow_down

Please note that unforeseen weather can cause unexpected delays in delivery. In addition, during holidays, estimated delivery times might be longer than usual. If your delivery did not arrive when expected, please contact us at 416-755-1100 (toll free 1-800-561-9177) or email us at deliverytracking@baskits.ca and we will gladly assist. We always recommend erring on the side of caution when selecting a delivery date, especially for areas outside of the GTA.

Why don’t you offer free shipping?keyboard_arrow_down

We ship across North America and provide real-time tracking and proof of delivery as a part of the cost of shipping. If anything goes wrong, we’ll make it right. Some companies offer "free shipping" by not offering customer service and/or by reducing the quality and/or number of items in their baskets. We are unwilling to alter the quality of our gifts/services and prefer to provide our customers with transparent and fair pricing at all times. We work with top brands and select only the highest quality products, as a result, we are unable to offer free shipping. The good news is the person receiving your gift will know that it came from the best and you can rest assured that you have selected a gift service company that won’t quit until you are satisfied.

Products

How do I find a specific product?keyboard_arrow_down

You can use the search function on our website, located at the right of our top menu. Search by keywords, brand names, or categories!

Can I find your products in stores?keyboard_arrow_down

Yes! We have two store locations in Toronto, conveniently located downtown and North Toronto. You can find directions to each here.

How many people are your gifts for?keyboard_arrow_down

Many of our clients send our products to offices or groups. As a result, we are often asked what size gourmet baskit is appropriate. As a general guideline, our $50 gifts work well for 1-2 people; $75 for 2-4 people; $100 for 4-6 people; $150 for 6-8 people and $200 for 8-12 people.

What size are your baby clothes?keyboard_arrow_down

We try to ensure 6-12 months plus. We find this is best in case of large babies and/or belated gifts.

How do I get my products in your baskits?keyboard_arrow_down

Each year, our design team scours the globe to carefully hand-select the finest gifts to fill our Baskits. Though we actively source internally, suppliers and companies who wish to work with us are welcome to send us products for consideration. This is a great marketing and business opportunity for any brand. If you are a supplier hoping to work with us, please visit our supplier page for more information.

Payment and Returns

What forms of payment do you accept?keyboard_arrow_down

We accept credit cards, including VISA, MasterCard, and American Express. We also accept cash payments in store. We also offer large, recurring corporate clients payment terms. To set up and account and request terms, please fill out our Credit Application Form and email to AccountsReceivable@baskits.com.

How can I change currency?keyboard_arrow_down

You can change your preferred currency at any point while browsing our website. On the top of the page on the left side, you should see a black bar with your currency. Click on the arrow beside it to switch between Canadian and US dollars. Please note you can pay in either currency and ship to either country (Canada or US)

Do you offer gift cards or flowers?keyboard_arrow_down

Unfortunately, we do not offer gift cards or flowers at this time.

Can I return a product I purchased online?keyboard_arrow_down

Due to health and safety regulations, we cannot exchange or accept returns on food products. Non-perishable items may be exchanged at our head office. Exchanges are valid for 30 days from the order date and are subject to a 15% restocking fee. Refunds may only be issued to the purchaser and incurred shipping charges are not refundable. You can read more about our policies on returns and other issues here.

Why don’t you offer discounts or have sales?keyboard_arrow_down

Many businesses “mark up to mark down” to provide the illusion of value. We prefer to provide our customers with transparent and fair pricing at all times. We work with top brands and select only the highest quality products, as a result, we are unable to offer steep discounts. The good news is that the person receiving your gift will know that it came from the best and you can rest assured that you have selected a gift service company that won’t quit until you are satisfied.