Our Policies

Stuff you may be interested to know
Cancellations & changes keyboard_arrow_down

Our goal at Baskits is to process orders efficiently for fast delivery. Gifts are immediately prepared after orders are placed and therefore cannot be changed or cancelled within 48 hours of the shipping date

Customization keyboard_arrow_down

Every year, our design team scours the globe to carefully curate the finest gifts to fill our Baskits. From new and well-loved brands to unique products made exclusively for us. Each assortment is precisely crafted to fit the theme of accompanying products and physical vessel size selected. For a number of reasons, we strongly recommend that you select a baskit designed by our team of experts. However, if desired, we would be pleased to customize any one of our baskits to your specific selections for an additional charge of $15 per baskit. Customization services are provided on a complimentary basis for orders of 25 or more baskits. Please note we are unfortunately unable to offer customization during November and December unless more than 25 units are ordered.

Damages keyboard_arrow_down

At Baskits, we take great pride in selecting only the freshest and finest products available. If for some reason, your gift arrives damaged, please notify us within 48 hours of receipt and we will be happy to provide a replacement.

Exchanges & return keyboard_arrow_down

Pursuant to health and safety regulations, we are unable to exchange or accept returns on food products. Non-perishable items, however, may be exchanged at our head office. Gifts must be unopened and in original packaging. Exchanges are valid for 30 days from the order date and are subject to a 15% restocking fee. Please note that refunds may only be issued to the purchaser and incurred shipping charges are not refundable. Personalized items are final sale.

Food safety keyboard_arrow_down

Please note that food items may be photographed opened up so that you can get a true sense of the product. However, the actual product sent will be individually wrapped to ensure ultimate freshness and to comply with food safety standards.

Privacy keyboard_arrow_down

Your privacy is of the utmost importance to us! Rest assured that we do not sell or share your information with third parties and we are PCI Compliant. We may employ outside companies to perform functions on our behalf such as delivering orders, sending emails and processing credit card payments. However, they have access to only the personal information required to perform their duties. Should you wish at any time to unsubscribe from our email list, you may do so by following the instructions at the end of each communication. If you have any further questions regarding our privacy policy or email practice, please contact us any time.

Shipping & Deliverykeyboard_arrow_down

Greater Toronto Area

  • Mon−Fri: Orders received before 10:30am ET for addresses within the GTA will be delivered within two business days. (For example, if you order before 10:30am on Monday, your order will be delivered on Wednesday.)
  • During the peak holiday season (Nov/Dec) deliveries will be made next-day or later.

We offer local delivery in the Greater Toronto Area from Monday to Friday, between 9:00am and 5:00pm Eastern Time. During the holiday season, residential gifts may be delivered up until 8pm. Please note that delivery is attempted on the date selected, however, we are unable to guarantee delivery on that date. If a recipient is not available when delivery is attempted, the gift may be left with reception, concierge, a neighbour or on the front porch if the area is considered safe by our driver. If the area is deemed unsafe or there is nobody available to accept the gift on the recipient’s behalf, it will be returned to our head office and the sender will be contacted for further direction.

Across Canada

  • Mon−Fri: Orders placed before 12:30 pm ET for any address outside of the GTA will ship out the same day.
  • During the peak holiday season (Nov/Dec) gifts will be shipped next-day or later.
  • Ontario & Quebec: 1−3 business days.
  • Other Provinces/Territories: 4−9+ days*.
  • Please note: we work with third party for deliveries outside of the Greater Toronto Area and are unable to redirect deliveries with this partner once they have left our warehouse.

United States

  • Mon−Fri: Orders shipping outside of the GTA placed before 12:30pm will ship out same day.
  • During the peak holiday season (Nov/Dec) gifts will be shipped next-day or later.
  • 3−8 business days for standard delivery*
  • Please note: there may be delays due to customs and we cannot ship alcohol to the United States.

* Faster delivery service is available. Add product to cart to check rates.

Shipping & Delivery - Holiday Deadlineskeyboard_arrow_down

For Christmas delivery, please order no later than:


BC, NL – December 11
AB, SK, MB, PE, NS, NB – December 12
ON, QC – December 15
GTA – December 18

United States

West Coast – December 8
Central US – December 11
East Coast – December 12

Shipping & Delivery - Other Informationkeyboard_arrow_down
  • Large Orders - Multiple boxes delivered to a single location may be boxed together.
  • Festive Season – To avoid disappointment, please order as early as possible during Nov/Dec.
  • Special Instructions - Please note that special instructions may delay your order. If we have questions regarding your instructions, we will contact you at the email provided at checkout.
  • Hospitals & Hotels (GTA) - Deliveries to hospitals and hotels are only recommended within the GTA. Please provide the recipient’s full name, room number and whether the recipient is a patient, guest, employee, etc.
  • Hospitals & Hotels (Outside of the GTA) - For areas outside of the GTA, we recommend delivery to a residential address as opposed to a hospital or hotel to avoid potential delays.
  • Apartments & Townhouses - Please be aware that the recipient may be called if the gift is being delivered to an apartment or townhouse without concierge services. The order may be delayed until we can confirm someone is available to accept the delivery.
Substitution keyboard_arrow_down

We reserve the right to make substitutions of equal or greater value as required to ensure the timely delivery of your gifts. As Canada’s leading gift delivery company, our intention is to always send gifts as shown. However, sometimes situations beyond our control arise where this is not possible. For example, a component supplier may discontinue a product or change packaging without notifying us. Please rest assured that our goal is to exceed your expectations and build a long term relationship with you. This brand value guides everything that we do at Baskits!

Undeliverable items keyboard_arrow_down

From time to time, we attempt delivery and the gift is undeliverable. This can occur if the item is refused at the time of delivery, an incorrect address was provided, the order was missing information, the recipient moved, it was deemed not safe to be left, and so on.

If a gift is undeliverable, it is returned to our head office and the sender will be notified at the phone number and/or email address provided when the order was placed.

  • For delivery to be attempted a second time, a second delivery fee will be applied, since a second delivery will be made.
  • If the sender does not wish to reattempt delivery, the base cost of the gift less the 15% handling and restocking fee will be refunded to the purchaser. Please note the original delivery charge will not be refunded since the original delivery attempt was made.

If we are unable to make arrangements for redelivery within 30 days of the return, the gift will be considered abandoned.


The terms & conditions for Baskits Inc. are governed under Canadian law.